ITSS is located in the Charlo Building on the SKC Campus. We have 6 full-time employees and 4 interns. Our team is dedicated to learning and understand the technological environment within Higher Education and then looking for the best solutions to meet the needs of the Students, Staff and Faculty and to support the Mission of Salish Kootenai College.

The ITSS Help Desk is located in the main entrance of the Charlo Building. When you walk into the building you will notice a large desk, to the right is the ITSS Help Desk and to the left is the Career Center Information Desk. The ITSS Help Desk is staffed with members of the ITSS team and provides direct service to Students, Staff and Faculty. The Help Desk is your first point of contact for ITSS.

If you are a Staff or Faculty member with access to SKC Email you can Email ITSS by:

1. Logging into Firstclass.
2. Creating a New Message.
3. In the Subject line give a brief description of your request
4. In the To: line type the word help and hit enter/return on your keyboard
1. a list of options will appear, choose an option that best suits your needs (example: Help with Printers)
5. In the body of the Email please describe in detail your Help Desk request.
6. Click on the send button to finish your request

All emails are sent to the Help Desk and copied to the ITSS Technician who handles that type of request. An Example would be all requests for "Help with Software" goes to Yolanda Matt who is the main PC Support Technician. Once the Help Desk receives the call it is entered into the Departments Call Tracking System "CaTS". You will receive a message from CaTS once your call has been entered into the system and a technician has been assigned to the call. You will then receive Emails from CaTS whenever your call has been updated and finally, when your IT issue has been resolved, an Email that states your call has been closed.

If you would like to speak with the Help Desk you can also dial ext. 4357, from any of the phones on the SKC Campus, or if you are off-campus call 406-275-4800 and ask for extension 4357.

Title	Name	Location	Phone Number
Director	Al Anderson	2	(406) 275-4833
Assistant Director	Sam Williams	5	(406) 275-4835
Database Manager	Sandy LeBourdais		(406) 275-4834
Telecom Technician	Art Bigcrane	4	(406) 275-4830
PC Support Technician	Yolanda Matt	6	(406) 275-4828
E-Learning Support Technician	David Burland	3	(406) 275-4844
Systems Administrator Intern	Stacie Marchand	8
PC Support Technician Intern	Shane Dominguez	7
PC Support Technician Intern	Niche Wellman	7

SKC IT Support Services is fortunate to have two strong Academic Programs, Information Technology and Computer Engineering, to recruit students from to fill the Intern positions. The Intern program gives our SKC students experience working for an IT Department and hands on experience with real world problems. The Interns are members of the ITSS Team and are responsible for Help Desk calls as well as self paced projects. The experience they gain working with ITSS, along with their Academic skills, allows our students to succeed in the Information Technology Field once they have graduated.

Currently all Intern Positions are filled.

Systems Administrator Intern	Stacie Marchand
PC Support Technician Intern	Shane Dominguez
PC Support Technician Intern	Niche Wellman